FAQ:

Q: Am I still paying the normal monthly fee during gradual entry period?

A: Yes. You are paying for a spot in our daycare. The gradual entry is to help your child adjust to the new environment. We cannot take on more children just because of your child’s reduced hours during this period.

Q: What is your Covid-19 protocol and sickness policy?

A: See Policy and Procedure —> Sickness Policy

Q: What happen if my child does not adjust by the end of the first month? Can I pull him/her out?

A: Most children do adjust by the end of the first month if they have been coming in regularly. Taking frequent time off will delay the transition period. If your child continues to be in distress and nothing seems to help, we will kindly ask that you find alternative care for your child and we will give you your deposit and the remaining tuition back. However, if it is YOUR decision to pull your child out, you would need to follow proper withdrawal procedure by giving us 45 days of written notice (before the 15th of the month).

Q: What happen if I am late for pickup?

A: See Policy and Procedure -> Late Arrival, Pick-Up, Fees

Q: Can 12-month babies get two naps? Can I ask the teacher to wake up my child?

A: In our daycare, it is important that everyone goes to nap at the same time. However, we understand when a child is still young and does require a short power nap in the morning. If that is the case, we would put the child down for a short nap with baby monitor on. The teacher will keep an eye on the sleeping baby while attending to the majority of the children. This baby will be expected to nap again when everyone else goes to nap. If the baby is too awake to nap again during our nap time, the morning nap would need to be adjusted. It is very important that we keep the same schedule for everyone for our center to function optimally. Also, the nap time allows our staff to have a rest. Refrain from asking the staff to limit your child’s nap. We expect all families to respect our daily schedule.